Frequently Asked Questions

Everything you need to know about your next favorite pair of Lonza shoes.

How do I determine the right shoe size for me?

We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as Lonza shoes typically run true to size.

What is your return and exchange policy?

We offer a 30-day return window for all unworn footwear in its original packaging. If the fit isn't perfect, you can exchange your pair for a different size at no additional shipping cost.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Are Lonza shoes made from genuine leather?

Yes, we pride ourselves on using high-quality genuine leather and premium sustainable materials to ensure both durability and comfort in every step.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.